The Community Advice Hubs aim to provide a consistently high level of service to residents in the Borough of Solihull. The Community Advice Hubs are managed by Age UK Solihull and adhere to its policies and procedures. The Charity’s complaints and compliments policy is designed to protect those that the Charity exists to help; to be responsive to the views of everyone concerned with the welfare of people in later life; to assist in the review and improvement of its services; and also to provide a fair hearing for anyone against whom a complaint is made.